Frequently Asked Questions
Helpful information about products, ordering, shipping, returns, refunds, and customer support.
Who operates Zelqavi?
Zelqavi is operated by Shenzhen Qining Shengshi Technology Co., Ltd.
What does Zelqavi sell?
We offer jewelry boxes, necklace organizers, earring displays, ring and bracelet storage, and travel jewelry organizers.
What currency are prices shown in?
Unless otherwise stated on the storefront, prices are displayed in U.S. dollars (USD).
Can I ask about size or storage capacity before ordering?
Yes. Contact customer support with the exact product name and the details you want to confirm.
Can I change or cancel an order?
Please contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status.
How do I track my order?
Use the tracking information provided after shipment when available. Contact us with your order number if you need assistance.
What if an item arrives damaged or incorrect?
Contact us promptly with your order number and clear photographs so we can review the issue.
How do I request a return?
Please contact customer support before sending any item back. Approved requests will receive return instructions and the correct destination.
How are refunds handled?
If a refund is approved, it is processed through the applicable payment method used for the order. Posting time may vary by provider.
How can I contact customer support?
You can reach us by email at service@zelqavi.com or by phone at +86 162 7854 3069 during service hours.